Delivery

Shipping & Delivery

Free standard shipping Australia-wide on every order.

Everything you need to know about how your rug makes its way to you.

Where we deliver

We ship right across Australia — every state and territory, including regional and remote areas.

Delivery timeframe

Orders arrive within 5–15 business days of being placed. That window includes the time we take to prepare and dispatch your rug. Business days are Monday to Friday, excluding NSW public holidays.

Shipping cost

Shipping is free on every order — no minimum spend, and no surcharge for oversized rugs or delivery to regional and remote addresses.

Tracking your order

As soon as your order is on its way, we'll email you the courier details and a tracking link. Please allow 24–48 hours for the first tracking update to appear, and we'll send a further note once your rug has been delivered.

Carriers

We use a range of trusted Australian couriers, matching the right service to your rug's size and destination.

If something goes wrong

Your order is our responsibility until it reaches the address you gave us. In the rare event a parcel is lost in transit or arrives damaged, we'll arrange a replacement or a full refund — you're covered either way.

Can't find your delivery?

If tracking shows your order as delivered but you can't locate it, please:

Double-check the delivery address on your order.
Look in any safe drop-off spots — porch, side gate, or with a neighbour or building manager.
Check with others in your household.

Still missing? Contact the courier with your tracking number so they can investigate. If it's confirmed lost, email us your order number and we'll make it right.

Changing your delivery address

Entered the wrong address? Let us know within 24 hours. We can only update it while your order is still with us — once it has been handed to the courier we're unable to redirect it.

Delays

We work hard to hit these timeframes, but occasionally a delivery runs late due to peak demand, extreme weather, or courier disruptions. If your order is overdue, get in touch and we'll chase it up with the carrier on your behalf.