If your rug isn't quite right, you have 30 days from delivery to return it for a refund or exchange.
Change-of-mind returns
- Return within 30 days of delivery.
- The rug must be unused, in original condition and packaging, with any tags still attached.
- Return shipping for change-of-mind returns is at the customer's expense.
How to start a return
Email us via our Contact page with your order number and the item you'd like to return, and we'll send you the return details.
Refunds
Once your return arrives and has been inspected, we'll process your refund to the original payment method within 5–7 business days.
Faulty or damaged items
If your rug arrives damaged or develops a fault, contact us within 48 hours of delivery with a few photos and your order number. We'll arrange a replacement, repair or refund at no cost to you.
This policy is in addition to your rights under the Australian Consumer Law.