FAQ
Everything you need to know about ordering, delivery, materials and care.
Ordering & delivery
How much does shipping cost?
Enjoy free standard shipping Australia-wide on every order — no minimum spend, no matter where you are in Australia.
How long will my order take to arrive?
Orders typically arrive within 5–15 business days anywhere in Australia. We'll email you a tracking link as soon as your rug is on its way.
Do you deliver to my area?
Yes — we ship right across Australia, including regional and remote areas. More remote destinations may take a little longer in transit.
Can I track my order?
Absolutely. As soon as your rug is on its way, we'll email you a tracking link so you can follow it to your door.
Choosing your rug
What size rug should I choose?
As a guide, your rug should sit under at least the front legs of your furniture in a living room, and extend 40–50cm around a bed. For a full room-by-room breakdown, see our Size Guide.
Will the colour match what I see on screen?
We photograph every rug as accurately as we can, but screens vary, so shades may look slightly different in person. If you're unsure, reach out and we'll help you choose.
Are your rugs suitable for high-traffic areas?
Many are. Flatweaves and short, dense piles wear best in hallways and living rooms, while softer shaggy piles suit bedrooms and lounges. Each product page notes the rug's recommended use.
Materials & care
What are your rugs made from?
Our ranges span a variety of materials — including wool, soft polypropylene, viscose blends and natural jute. The exact composition is listed on each product page.
How do I care for my rug?
Vacuum regularly, blot spills straight away, and rotate your rug occasionally for even wear. See our Rug Care Guide for full instructions.
My new rug is shedding — is this normal?
Yes. Light shedding is completely normal for new pile rugs and settles within a few weeks of regular, gentle vacuuming.
Returns
What is your returns policy?
We offer 30-day change-of-mind returns on rugs in original, unused condition. See our Returns & Refunds page for full details.
My rug arrived damaged — what should I do?
We're sorry to hear that. Please contact us within 48 hours of delivery with a few photos and your order number, and we'll make it right.